EXCLUSIVE: CargoWise customs message delays leave forwarders waiting for clearance
The Loadstar · Oct 30, 2026
CargoWise users handling British and Japanese customs declarations suffered messaging delays on Wednesday, while the backlog had been fully cleared the following morning. Customer notifications seen by The Loadstar show WiseTech acknowledged an issue affecting message responses at 10.37am on 28 October. At 11.24, it confirmed that GB and Japan customs messaging were “particularly impacted”. One UK forwarder said the disruption prevented its team from processing customs entries normally for much of ...
ContainerMath summarises and classifies this report; we do not reproduce it. Read the original for the full account.
What this moves
Real friction: delays, added cost, or partial capacity loss.
No freight-market transmission has been identified for this story yet. It is listed for context.
ContainerMathThe industry standard for 3D container cargo packing and loading plans. Optimize layouts, maximize volume, and reduce shipping overhead.
Built by Backrock Studios